A Personal Touch Lawncare
504 W. Broadway Ave.
- Muskegon, MI 49444
Mon-Fri: 8:00 - 5:00, Sat: 9-12
Q
Are you insured?
You can rest easy knowing that we are a fully insured and licensed company in the State of Michigan. Our General Liability Policy has coverage for up to $1,000,000.00 per occurrence as required by most State agencies and corporations. Unlike many Snow Removal companies and plow owner/operators, not only are our vehicles insured while plowing, but the company as well. If plowing is not listed on a Certificate of Insurance, the person or company isn't insured for plowing. That means that any damage they do to your property while plowing will not be covered. You don't have to worry about that with A Personal Touch.
Q
What payment options are available?
We offer a wide variety of payment options to make paying your bill fast and easy. We accept cash, checks, Visa, Master Card, Discover Card, American Express, Paypal, and EFT. Payments can be made in person, over the phone, and even online for your convenience. You can rest assured that our online payment processing is secure and your information is safe.
Q
What is the difference between A Personal Touch Lawncare and every other company?
We are not just another "Hit & Run" company. We actually want to know our customers and have them know us as well. You can't trust people you don't know. Our customers are part of our family. We could tell you the same things that every company says: High quality, reliable, affordable. You have heard it all before. Our services and the way we communicate with our customers say it all. We offer more services than anyone in the area and we treat our customers better. You are not just another dollar, you are another friend and part of our family. Schedule an estimate and see for yourself.

Billing / Payment Questions

We accept Cash, Check, Visa, Mastercard, Discover, American Express, Paypal, and EFT (Electronic Funds Transfer) from your bank account.
Payment is due at the time services are completed. For larger projects, we typically require a security deposit equal to 50% of the total project cost at the time the project is scheduled. Our Seasonal Packages, such as Seasonal Mowing and Seasonal Plowing, are invoiced on the first of each month with payment due within 14 days. Payments not received within 30 days will be subject to a $10 Service Charge unless prior arrangements have been made.
Regardless of your payment method of choice, payments can be made by phone, online, or in person at our office. You may also pay us while we are there doing the work.
We sure do. Our Seasonal Mowing, Seasonal Plowing, and 4 Season services are available for prepay.
Invoices are sent out on the first of each month for the work done during the previous month.
Absolutely. We offer a 10% discount for Senior Citizens, active Military and Veterans, Law Enforcement/EMS/Fire, Churches, and Non-Profit Businesses.

Lawn Maintenance Questions

Absolutely. There are many complications of over watering your lawn. Every property is different and has different needs. We work with our customers to ensure the proper watering times for their location and conditions. Here are just a few possible complications of over watering; Shallow grass root structure - Quicker decomposition of granule fertilizers - Higher electric bill (well water) - Wear and tear on your pump (well water) - Higher water bill (municipal water) - Increased risk of lawn fungus (disease) problems - Moss growth.
The common assumption when it comes to lawn problems is there must be a lack of water. This is very rarely the case. Spots that look dead might not be dead at all but simply dormant or there could be another issue. Common causes of lawn spots are; insects, grubs, chemical burn, animal urine, fertilizer burn, sprinkler malfunction, and fungus related problems. We can accurately determine the cause of your individual issues and provide you with the solution that works. Some solutions will show fast results, while others may take more time.
Your Service Agreement can include any of the services we offer. Maybe you would like to include sprinkler start up and Winterization but not fertilization. No problem. You mix and match the services you want and we will put together a customized Service Agreement that covers exactly what you want.
During each visit, we will mow the designated areas, use a line trimmer where needed, and blow any clippings or debris off paved areas. Also during each visit, our crew will log anything out of the ordinary with your property such as the early stages of a fungus problem or property damage. Any items of concern will be brought to your attention.
Core Aeration is the process of removing plugs of soil from your turf and depositing them on the surface to reduce soil compaction. This promotes a healthier grass root structure and allows oxygen and nutrients to absorb deeper into the soil. Aeration can be performed as often as you like and is recommended at least every year or two. Aerate before you overseed or fertilize for even better results. We do recommend that you mark your sprinkler head locations and any other hazards before having this done.
Dethatching, also called Thatching and Power Raking, is the process of thinning out the thatch layer of your lawn. This is the sponge like layer between the surface of the lawn and the soil underneath that is made up of intertwining grass roots. If you have ever seen a roll of sod then you have seen the thatch layer along with some soil. If this layer is too thick, nutrients, oxygen, and moisture won't penetrate down to the grass roots properly. The same is true if the thatch layer is too thin. Good healthy grass should have a thatch layer that is no more than 1/2" thick. Dethatching also helps loosen up dead grass, old clippings, leaves, and other debris that would keep grass seed and/or fertilizer from making contact with the thatch layer or soil. This is especially beneficial when Overseeding. Dethatching loosens up the surface so the grass seed will have a soft, moist area to germinate in. If the surface is too hard, the new roots may not be able to penetrate into the soil and the grass will eventually die off.
Yes we do. We can do Fertilization and Weed Control individually or together, as a one time application or as part of a 4 or 5 step program. We will take a look at your property and make recommendations as to what would be beneficial, then you can decide which applications you would like. We can customize a program that will give you the best results within your budget. We also provide other lawn treatments such as Fungicides, Iron, Lime, and Milorganite, to help your soil and lawn be as healthy as possible.
But of course. Grubs, ants, spiders, mosquitoes, fleas, ticks, mites, crickets, and many other insects can be controlled very easily. We can target problem areas or we can treat your lawn and landscape to prevent them from even happening.

Landscaping Questions

Hardscaping is a term used when your landscaping project uses blocks or pavers rather than concrete, asphalt, or wood.
Examples would be patios, sidewalks, driveways, retaining walls, decorative walls, and even fireplaces and fire pits.
For Hardscaping, we prefer and highly recommend Belgard for long lasting beauty and quality. We also use block from Midwest Manufacturers for those on a budget. We have access to virtually any material that you can imagine. If it's available, we can get it. From large and small boulders, colored rubber mulch, to sea shells. We can offer a variety of landscaping options for your property based on your individual budget. We can even custom tint stone and mulch. Maybe you want an affordable and low maintenance installation...........or maybe you want to turn your property into a work of art that will make your neighbors jaw drop...........we can make your dreams a reality.
We offered a wide variety of dyed and natural wood colors. If you want a colored mulch you can choose from standard colors like red, gold, brown, and black or we can create a custom color for you. If natural wood color is your favorite you could choose Cedar mulch, Cedar chips, Pine bark, or natural hardwood.
Weed barrier fabric is not all it's cracked up to be but it does have it's uses. Just remember, weeds in your landscaping are more likely to grow on top of the fabric than they are to grow up through it. Fabric or not, every landscape will need regular maintenance to prevent and treat unwanted growth, no matter who installs it.
We sure do. We do trimming, pruning, and shaping for trees, bushes, and shrubs under 14' tall.

Pressure Washing Questions

We recommend having lighter colors washed a minimum of every 1-2 years and darker colors at least every 2-3 years to keep them looking their best. The longer you go in between each washing the sooner your siding will show it's age.
Just about any solid exterior surface can be pressure washed as long as the right equipment and processes are used. Siding, sidewalks, decks, docks, driveways, parking lots, patios, outdoor furniture, vehicles, campers, boats, and more. Our team is trained on proper cleaning methods and techniques to do the job right. Call us with any questions you might have.
Not all roofs can pressure washed but most can. Our professionals are trained on the various types of roofs and the cleaning methods available to do the job the right way. We can take a look at it and tell you if having your roof washed will be beneficial and safe. A variety of options are also available to keep your roof looking good once it has been cleaned.
Depending on the severity of the stain and the type of material it's on, rust and other stains might not come out entirely, but there is a very good chance they can be lightened considerably. It's worth getting an estimate to find out the options available.
It is the way we do it. When chemicals are necessary, we use the right one for the job. Most are completely environmentally friendly and pose no risk to you, your family, or your landscaping. When a stronger cleaner is necessary, we will work with you and take the precautions necessary to keep your family, plants, and pets healthy and safe.
We ask that remove any items that aren't mounted to your home, and bring them inside if possible until we have finished. Examples would be hanging flower baskets, wind chimes, bird feeders, door decorations, door mats, thermometers, etc. If we will be cleaning your deck or patio, we ask that you remove any items you are physically able and place them at least 20' away in your yard until the work is completed. We would be happy to move any of these items for you if needed. We only ask that you inform us of this in advance so we can plan accordingly. Last, but certainly not least, you will want to check every window and door to make sure they are fully closed and we recommend that if possible, all windows be locked. This will ensure the tightest seal possible to avoid any potential problems.

Irrigation Questions

Yes we do. We will measure and map out your property, test your water supply capabilities, then work with you so the coverage is at its best based on your current and future landscaping needs. Unlike many companies, we do not use cheap components and we don't cram as many heads into each zone as we possibly can in order to maximize our profit or to provide the lowest bid. Doing this will usually combine full sun areas with full shade areas in the same zone, which causes problems because they each have their own totally different watering needs. You would need to water based on the needs of the sunny areas which then over water the shady areas. This would cause the shady areas to become moss covered and the soil to become compacted which would slowly kill off the grass in that area. We would rather plan it properly, install it the right way, using components that will last.
We work on all brand systems. However, Hunter and Rain-Bird are our brands of choice for new installs and upgrades due to their durability and compatibility unless you have a specific brand preference.
We will turn on your water supply (Municipal Water System) or prime your pump (Well Fed or Lake Fed Pump System), then run each zone to check for proper function and head alignment, and program your timer for proper watering based on your properties needs. If you have a Lake Fed Pump System and you bring the intake line out of the lake for the winter, we will re-connect it to your pump and position it out in the lake. If we find any problems with your system, we will provide you with an estimate for the necessary repairs. We will also look for ways your system can be improved and explain the benefits of making the changes. Before we are done, we will answer any questions you might have about your system and make sure you know how to use your timer.
We will turn off your water supply (Municipal Water System) or your pump (Well Fed and Lake Fed Pump Systems). We will then connect our air compressor to your system and use the timer to direct the air flow through each zone, blowing out any water to prevent freeze damage. Once we have blown out each zone we will turn off and/or unplug your timer. If you have a Lake Fed Pump System, we will disconnect the intake tubing from your pump and bring it onto the shore to prevent damage to the inlet line and filter during the off season. If you have a Lake Fed Pump or a Well Fed System using a pump that is exposed to freezing temperatures, we will fill the pump with environmentally safe anti-freeze to protect it from corrosion and accidental freeze damage.
Some companies will start turning them within a few weeks after the snow melts. However, there is absolutely no need to do this. Lawns don't need very much water at all during the cooler months and Mother Nature provides more than enough. Under normal circumstances, you won't need to have your sprinklers running until after it's time to start mowing, which is typically around the first week of May. If it's raining at least 2 times per week and there is dew on the grass in the morning then you probably don't need your sprinklers on yet. Once daytime temps are constantly in the 70's or higher then full sun areas of your lawn might be ready. A way to know whether your lawn needs more water or not is to stick your finger 1" down into the soil (for most people this is pretty close to the first knuckle) and if it's dry, it could use more water. If it's moist, check it again in a day or so. Under normal weather conditions, mid May is probably when lawns will benefit from additional water. Until then, it's just going to make it so you need to mow sooner, increase your water or electric bills, and increase the chances of lawn diseases.
There are a few things we can do. First, we would make sure your timer is programmed properly based on what your lawn and landscaping need. Most people that program their own systems will have it run at the wrong time of day and for way longer than their lawn needs. Another common waste of water is due to incorrect heads or wrong nozzles inside the heads. You probably didn't even know the nozzles could be changed. Lastly, if you have a Municipal Water System, you should have two water meters. One for your sprinkler system and one for your household (potable) water. If you only have one meter then you should contact your Department of Water or Public Works and ask about having a second meter installed for your sprinkler system. While this won't save you money on your water bill directly, it will lower your sewer bill. When you have only one meter, your sewer bill is based on the assumption that all of the water you used during the billing cycle ended up going into the sewer system. If you are running your sprinklers then the vast majority of your water is actually going into the ground, not the sewer system so you are being overcharged. Adding the separate meter allows your municipality to subtract your irrigation water from your total water usage to determine an accurate sewer usage. Some cities even charge less for irrigation water as motivation to add the second meter.

Snow Removal Questions

Our standard trigger depth for residential properties is 3" and 1"-2" for commercial properties. If your property is vacant during the winter season but you want to keep it plowed for appearance or emergency reasons, we do offer 6" as an option. If you desire a depth other than these, we will do the best we can to accommodate you.
Your trigger depth is the minimum snow depth you have chosen for us to plow or shovel your property.
The actual time we start is determined by the time of day the snow begins and how fast it accumulates or drifts. Under ideal circumstances we start our commercial properties around midnight or once the snow accumulates 1"-2". We make every effort to have them completed by the time they open, weather providing. Once commercial properties are done we typically begin plowing residential customers.
We offer shoveling and/or snowblowing for both commercial and residential accounts. If your driveway is too small to plow or you have nowhere to pile your snow, we can snowblow it so you don't have to. Residential customers can have us shovel entry and/or city sidewalks and have it included in their plowing price. Commercial properties can have it either built into their seasonal or per push price or shoveling can be billed separately on an hourly basis with a one hour minimum.
We offer a variety of ice melt products based on your needs. We can salt your parking lots, driveways, and sidewalks either upon request or anytime it snows.
We offer both of those options depending on your preference. If you choose to be billed per push, you will be sent an invoice on the first of the month for the work done during the previous month. Residential properties have the option to prepay by November 15th for a full season of plowing. Commercial properties can choose the seasonal pricing option as well using a few different payment plan options, including prepay.
We recommend every property, whether commercial or residential, have markers installed along the edges of plowed areas before the season begins to help eliminate the chance of lawn damage. Customers can feel free to install their own markers or we can do it for you for a small fee.

Ask Us A Question

Feel free to ask any landscaping or gardening questions through the
contact form below. We will answer as soon as we can.